No data centre monitoring software is an island

06 November 2020

Michael O’Keeffe is the vice president of service for Vertiv in Europe, Middle East and Africa (EMEA)

Michael O’Keeffe, VP of service, Vertiv EMEA

By failing to prepare, you are preparing to fail. This maxim for life and business, credited to Benjamin Franklin, is as relevant today as it ever was, especially for data centre managers who are evaluating remote monitoring solutions for their infrastructure.

As businesses emerge cautiously from lockdown related to the global pandemic, many are reviewing their data centre operations and thinking about how they would cope with a possible second wave, which already appears to have begun in some countries.

There are a lot of “what ifs” to consider. However, one thing is clear: the ability of a business to remotely manage its data centers with highly secure access into IT devices and to obtain analytical data for critical infrastructure without having to send in data center engineers is now essential — not just a nice-to-have.

Almost all 250 data center operators who responded to a survey by Uptime Institute said that they intended to make greater use of remote management technologies as a consequence of their experience operating under pandemic restrictions. Three quarters said they intended to use automation.

Vertiv has developed an ecosystem of hardware, software, and services to ensure your critical infrastructure and IT devices are always accessible from anywhere.

During the pandemic lockdown, our customers who used secure remote access to their IT devices and real-time monitoring via web browser told us that using this solution helped them save money and time, as well as keep their workers safe. Now is the time to prepare your data centre for a possible second wave of operational restrictions and reap the benefits of reducing the risk of costly data centre outages.

Our recently enhanced data center monitoring software and services, including Vertiv Power Assist1, Vertiv Environet Alert2 and Vertiv Critical Insight3 have all seen recent releases or enhancements to address key customer needs.

It’s possible your business is constrained regarding the deployment of such solutions due to compliance around outside connectivity. However, due to the global pandemic, more organisations are now reviewing their compliance to enable preparation for the future.

As you prepare, keep in mind that monitoring software is just one part of your IT and facilities ecosystem. It is not an island. Software is the intelligence layer that lets you get the most out of the hardware you have, and remote monitoring services with dispatchable engineers adds even more to this layer of insurance.

With a total solution from just one infrastructure vendor including outsourced remote service support, you’ll have early warnings of infrastructure issues and quicker fixes of data center problems, giving you the confidence of always-on IT devices no matter what is happening in the outside world.