08 April 2021
Maintaining customer service standards has proven a really tough task for many businesses during the pandemic. But customers aren’t going to stay around for long if service slips – they’ll quickly start looking for alternatives if they don’t feel what they’re paying for lives up to their expectations.
It’s a tricky thing to manage. The nature of modern business is that an effective IT strategy now has an impact on all kinds of other activities. Keeping systems protected and available provides the strongest platform for employees to perform at their best, and helps businesses stay as agile as possible. Here are four tips we’ve found particularly useful for businesses to bear in mind, in order to help them meet customer expectations and deliver great service, no matter the challenges in front of them.Find out more
08 April 2021
If you consider all the networks or platforms that form the backbone of any nations’ methods of communication, you’d have a thankless task finding one that’s more important that one adopted by the police, fire and ambulance services. Known on these shores as the emergency services network (ESN), it’s what keeps the country on its feet and is something we have all used or will have to use at some point in our lives.
However, like any other network, the ESN needs regular maintenance, a need not to be overused/abused by time-wasters and prank callers, new and better technology and of course, cold hard cash to fund it all. The UK has certainly had its challenges with some, if not all of the above.Find out more
07 April 2021
Networking+ caught up with Song Toh, vice president, global network services, Tata Communications, to talk software-defined networking
1. What’s the main reason behind the growth of SDN?
While network transformation is an integral part of an enterprise’s digital transformation journey, the recent catalyst for the growth of Software Defined Network (SDN) is the pandemic and maturity of the technology. Businesses were impacted significantly when the countries underwent lockdown for people's safety. Employees started working remotely but most of the enterprises’ network infrastructure was not ready for it.Find out more
06 April 2021
Broadband provider Jurassic Fibre has installed its first 10Gbps connection at Winslade Park on the outskirts of Exeter.
The business park, which is set to generate around 2,000 sustainable employment opportunities, was connected to Jurassic Fibre’s network earlier this month. With a 10Gbps connection from Jurassic Fibre, businesses will benefit from faster and more reliable connectivity, with access to a local customer support team based in Exeter.
Find out more