08 April 2021

Michael Cade, senior global technologist, Veeam

Maintaining customer service standards has proven a really tough task for many businesses during the pandemic. But customers aren’t going to stay around for long if service slips – they’ll quickly start looking for alternatives if they don’t feel what they’re paying for lives up to their expectations.

It’s a tricky thing to manage. The nature of modern business is that an effective IT strategy now has an impact on all kinds of other activities. Keeping systems protected and available provides the strongest platform for employees to perform at their best, and helps businesses stay as agile as possible. Here are four tips we’ve found particularly useful for businesses to bear in mind, in order to help them meet customer expectations and deliver great service, no matter the challenges in front of them.

08 April 2021

If you consider all the networks or platforms that form the backbone of any nations’ methods of communication, you’d have a thankless task finding one that’s more important that one adopted by the police, fire and ambulance services. Known on these shores as the emergency services network (ESN), it’s what keeps the country on its feet and is something we have all used or will have to use at some point in our lives.

However, like any other network, the ESN needs regular maintenance, a need not to be overused/abused by time-wasters and prank callers, new and better technology and of course, cold hard cash to fund it all. The UK has certainly had its challenges with some, if not all of the above.