South East Water signs cloud and machine learning deal with CTS

18 February 2021

Cloud Technology Solutions (CTS), a Google Cloud Premier partner, has secured a contract with South East Water to digitally transform its CRM system, My Account, as part of the organisation’s five-year strategic plan. The project will see the former migrate My Account to Google Cloud, to improve customer service operations by teaming with CTS’s developers and platform engineers. 

This migration will allow South East Water to make use of Firebase – a Google platform that enables businesses to build their own apps – improving communication and interaction with its 2.2 million customers. 

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South East Water signs cloud and machine learning deal with CTS

02 February 2021

Cloud Technology Solutions (CTS), a Google Cloud Premier partner, has secured a contract with South East Water to digitally transform its CRM system, My Account, as part of the organisation’s five-year strategic plan. The project will see the former migrate My Account to Google Cloud, to improve customer service operations by teaming with CTS’s developers and platform engineers. 

This migration will allow South East Water to make use of Firebase – a Google platform that enables businesses to build their own apps – improving communication and interaction with its 2.2 million customers. 

Find out more

Here we go again

02 February 2021

It was March 16 last year when Matt Hancock, the health and social care secretary told the House of Commons that “unnecessary social contact” should be avoided as the UK experienced an exponential rise in coronavirus cases. Later that day, prime minister Boris Johnson announced this “very draconian measure” in a televised statement. Then a week later, Johnson’s ‘stay at home’ mantra was the harbinger for the rest of the working year.

Working from home is something many of us – me included – have either wanted or had enjoyed doing already, so knowing that we didn’t have to sit in traffic jam or stand underneath someone’s pungent armpit on the tube any time soon, was a game-changer.

 

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It was the autocorrect, your honour

20 January 2021

With pressure on employees to work harder and faster, it’s easy to think you’ve sent an email to the right person, to then realise you’ve sent it to the wrong person. But for the legal profession, the stakes are much higher. It’s not just a simple mishap to send an incorrect email, or attach the wrong document, it could spell disaster.

By their nature, law firms deal with sensitive and confidential information daily, including client financial data and insurance claims, which is subject to strict compliance and regulatory requirements. The fact that law firms rely on email to share data with relevant parties is a risk in itself – documents covered by legal professional privilege that are accidentally emailed to the wrong person could constitute a breach of confidentiality.

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