What to look for when purchasing unified comms

12 March 2021

Matt Parker, CEO of Babble

Matt Parker, CEO of Babble

We’ve entered a new age of agile working. Now, more than ever, it’s vital that businesses are equipped for the new world of work. Deploying the right technology is a key component of long-term organisational resilience and business growth.

The spotlight is now on Unified Communications (UC) like never before. The reality is, that those businesses embracing UC will be better equipped to operate more productively, while enhancing customer journeys and ultimately increasing profitability.

We accept that making technological change can seem like a daunting task. Not all UC services and providers are the same, and what’s out there is ever-evolving. As a business owner, you need to carefully consider which UC solutions are critical to your organisation before making the transition.

A skilled and experienced partner

Broad experience and a good reputation are essential components of a UC partner – look for a fiscally stable company that will understand your customer and business needs from the get-go. It is vital that you trust the advice of the selected UC company, so be sure to look for reviews from previous customers, as well as testimonials. There is no room for error. Any UC partner should be a reliable company that can guarantee success for your business.

Here at Babble, we also believe in long-term technology partnerships – any UC solutions should last for the next five years or more.

Market leading platform

A UC vendor should be using a market leading platform to ensure they are delivering flexible solutions to improve business resilience and efficiency.

It’s also important to think ahead. All businesses evolve, so work with a partner that offers a flexible, scalable solutions that allow for first-class bolt-on services such as reporting, recording and integration.


When researching a UC vendor, you must consider the different deployment models for UC solutions – on-premise, cloud-based and hybrid – to ensure you’re confident about which model will best suit your business. And don’t underestimate the importance of usability.

Simply implementing new technology will not guarantee that it will be used. Usability is critical to adoption when migrating to a UC system. As humans we all have different learning styles, so solutions that are easy to navigate for the majority of your workforce will always be the easiest to integrate.

Inconsistent adoption can lead to a decrease in communication and productivity limitations. Many workers continue to work from home across the UK, so it is now much more difficult to keep employees updated on new technology solutions and to implement appropriate training – all of these factors must be considered before adopting a one-size-fits-all solution.