WWL hospitals introduces new telephony comms

06 May 2022

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust (WWL) has expanded its partnership with unified communications specialist Cinos to replace its telephony system with an IP (internet protocol) solution.

The group in the northwest of England has gone live with the Cisco-powered unified communications (UC) service, which has been designed to deliver “full resilience and critical communications” including the NHS 2222 emergency line, which will be supported using a hybrid approach, both on-premises and in the cloud.

The new Cinos service delivers scalable cloud-based telephony and UC solutions that utilise both Cisco and Microsoft technologies.

“There’s an ever-increasing demand for digital solutions and the new service will provide the trust with a robust, fit for purpose and always-on communications platform that gives our staff more time to deliver the best possible safe patient care,” said Malcolm Gandy, chief information officer at WWL. “The service has been designed in line with our newly announced digital strategy, which supports our investment in the latest digital and cloud technologies. It was so important that we selected the right solution and right supplier for this project to ensure positive outcomes for our staff and our patients.”

The service is underpinned by the UK sovereign Cinos Cloud platform and will support communications for all WWL Trust’s 7,000 employees.

Roll out of the project is already underway and the contact centre solution went live in December 2021.