01 July 2021

Research carried out by online fax solution, eFax, has revealed reliance upon outdated, insecure & expensive legacy fax servers as organisations move to enable their hybrid workforce

It found that over a third (35%) of UK IT decision-makers admit their organisation still rely upon on-premise fax servers. Meanwhile, the majority of UK IT decision-makers (89%) plan to move away from a reliance upon on-premise fax servers, as a direct result of enabling a new hybrid workforce to securely send and sign vital documents and paperwork.

When asked about the top challenges faced by their organisation when using on-premise fax servers, the majority (66%) of decision-makers cite outdated legacy technology with limited functionality. Nearly half (49%) say fax servers are insecure, followed by 43% saying they are expensive to install, run, maintain and upgrade, and roughly one third (31%) state they are unreliable and unfit for the resilient and regulatory demands of today.

“This latest evidence from eFax shows a significant amount of IT decision-makers still rely on outdated, insecure, expensive and unreliable on-premise fax server legacy technology, no longer fit for purpose, at the precise moment they are aiming to enable their new hybrid workforces to securely, send and sign vital documents,” said Scott Wilson, director of customer experience, eFax. “There’s no business case for wasting vital time, money and resources on outdated legacy fax servers, when more cost-effective, reliable, secure alternatives exist in today’s digital age. It’s time to scrap the server.”

The research was conducted on behalf of eFax by independent research organisation Vanson Bourne. It surveyed 100 UK IT decision-makers across organisations in business and professional services, financial services, IT, retail, distribution and transport and manufacturing industries.