'IT bosses accelerating digital transformation of paper-based processes because of Brexit'

12 March 2021

Scott Wilson

Scott Wilson

Most IT decision-makers are accelerating the digital transformation of paper-based processes as a direct result of disruption to their workforce caused by the UK leaving the European Union, according to research by online fax solution, eFax.

The research conducted on behalf of eFax by independent research organisation Vanson Bourne,  found that whilst most UK IT decision-makers (57%) are accelerating the speed of digital transformation of paper-based processes as a direct result of disruption caused by Brexit, the majority (77%) of UK IT decision-makers would have accelerated digital transformation sooner if they were aware of the full impact of extra paperwork causing cross border trade and transport to slow down. Despite this, only 5% of IT Directors have completed their digital transformation of paper-based processes.

The findings also revealed that most IT decision-makers (74%), believe the technology exists already to ensure additional paperwork does not hold up cross-border transport and supply chains, and the majority (68%) also believe that extra levels of paperwork required to do business across EU borders creates an additional security risk. The vast majority (86%) of IT decision-makers also agree that workers travelling across borders would benefit from the ability to send, receive and securely sign extra layers of paperwork on the move.

“This evidence from eFax shows IT decision-makers are accelerating digital transformation of paperwork as a direct result of the UK leaving the EU” said Scott Wilson, director of customer experience, eFax. “Since Brexit we have seen many stories of vital goods and supplies delayed or not reaching their destinations due to increased requirements of paperwork. The good news is this doesn’t have to be this way” said Wilson. “IT decision-makers understand the technology exists today to securely send, sign and receive extra paperwork on the move, to help enable frictionless cross-border trade and transport.”

The eFax research surveyed 100 UK IT decision-makers across organisations in business and professional services, financial services, IT, retail, distribution and transport, as well as manufacturing industries.